14个迹象表明，您的远程团队正在无效交流

Every weekend, my friends and I have online video calls to catch-up with each other.

Sometimes it feels like certain people dominate the conversation and others don't feel comfortable speaking up.

These types of communication issues via remote conversations are actually normal.

In fact, for remote teamscommunication with co-workers is a challenge that remote workers face daily.

此外，根据Hubspot的发现，non-HubSpot remote workers noted a lack of social connection (29%) and communicating with co-workers (29%)as the two biggest challenges they face being remote.

When your team can't be in the same space, communication needs to become more intentional. So, how do you do that? And how do you know when your communication needs some work?

下面,让我们回顾一些迹象表明你的远程team isn't communicating as effectively as possible.

1.您的团队有太多的会议。

As a remote worker, I know I've had days where I jump from meeting to meeting with no time for a break. Sometimes, this can actually be a symptom of poor communication.

Typically, your team shouldn't have to meet several times a week. In fact, plenty of meetings can be sent in an email.

在安排会议之前，请考虑该会议是否会浪费时间。如果不确定，请重新评估内容是否可以在电子邮件中发送。

Additionally, keep in mind when you schedule a meeting that every person you invited needs to be there. If not, let them know it's optional. Plus, think about the length of your meetings. If it can be shorter, make it shorter.

Regardless, it's important to be intentional when you're planning remote meetings.

2. You've never thought about digital body language.

When you're communicating via video conferencing, it can be easy to forget about digital body language.

但是，重要的是要记住，相机上的任何内容都没有微妙，并且感觉就像您有聚光灯。

That means you have to pay even more attention to body language.

例如，您仍然应该保持眼神交流，清楚地说话，并在远程通话中进行视频。

3. Team members don't contribute during online team meetings.

您是否曾经参加过同一个人大声疾呼的会议，而其他团队成员不参加会议？

This can be a symptom of poor communication on your team because it might mean that some team members don't feel comfortable talking during meetings.

另一方面，重要的是要记住，有些人比其他人更进一步。

To ensure that all team members are contributing, consider asking everyone a question and going round-robin so everyone has a chance to speak.

4.您的团队没有合作。

机会出现时，您是否与团队合作？作为经理，您是否注意到您的团队没有合作？

If collaboration isn't happening, this could be a sign that team members don't feel comfortable reaching out to each other.

Additionally, this could mean that your team doesn't have the tools they need to collaborate effectively.

For example, on the HubSpot blog team, we use Trello to keep track of our editorial assignments. With this tool, writers can easily collaborate with other team members when they want to lean on them for expertise.

5.整天没有沟通。

在以前的远程角色中，我能够在不与另一个同事交谈的情况下去几天。虽然我个性的内向部分喜欢这一点，但这表明我们的团队沟通不佳。

The more you talk to people on your team, the more trust you'll have. This makes it easier to reach out when you need help. That's why it's important to make sure your team feels comfortable communicating throughout the day -- even if it's just to send a GIF to the group chat.

While you don't want to inundate your team with messages, checking in every so often is important for camaraderie and team communication.

6. Emails are overly complicated.

电子邮件应始终简单，清晰且具体。如果您正在写一封电子邮件，并且过于复杂，则可能需要安排与该人的快速缩放会议。

为了有效沟通，重要的是要知道要使用什么渠道来传递您的消息。有时它可以在电子邮件中起作用，但有时需要开会。

7. There's no agenda or meeting structure.

If you don't have an agenda or meeting structure, you might not be communicating effectively during your meetings.

Meetings should be organized and structured so they're productive. Having an agenda will keep you on track.

在开会开始之前，您甚至可能想在五分钟的非正式聊天中安排。这将帮助团队成员自我调节。

If it's possible, you should always send the agenda prior to the meeting.

However, this isn't necessary with regularly scheduled meetings. For those, just make sure you've set expectations.

8. Your team doesn't use "Working With Me" documents.

团队中的每个成员都应有一个“与我合作”的文档，以详细说明工作习惯，期望甚至兴趣。

这些文件对管理人员了解他们的团队很有帮助，因此他们可以正确地管理各个团队成员之间的沟通。

此外，您还可以与团队中的每个人分享这些，以便同事可以更好地了解他们的队友。

了解彼此的工作习惯将有助于建立团队的信任和心理安全。

您的团队无需花费时间试图找出人们，而是可以谈论它。

9. Norms for communication haven't been established.

如果您曾经强调与远程团队进行沟通，那可能是因为尚未建立沟通规范。

For example, everyone's work hours and breaks should be clear. This could mean that everyone is on the same Google calendar or they've added a status on their Slack so people know that they aren't available.

Whatever your team's method is, make sure that's communicated among everyone.

此外，在您的电子邮件中设定期望可能是明智的。当您发送不需要响应的电子邮件时，您可能需要召集。

Setting expectations and norms will help improve communication immensely.

10. Your team hasn't built psychological safety.

If there's no psychological safety on your team, then you aren't communicating effectively.

在远程团队中，有时很难感觉到。但是，包含的选项非常重要。

When people don't feel included, they won't feel comfortable speaking up.

要在一次远程会议上建立心理安全，请确保您去旋转式旋转机器，以便每个人都有机会发言。

此外，尝试专注于大图对话并提出特定问题。

Plus, you can do a "This or That" activity. Doing a quick icebreaker where everyone has to go around and answer a question can help people feel confident about communicating with the team.

11. Your team doesn't express appreciation for one another.

Forming connections is paramount for communication.

One of the best ways to do this is to express gratitude for each other. For example, people should feel free to congratulate each other in a group chat.

此外，您可以发送生日贺卡，也可以创建赞赏的电子邮件线程。

表达感激之情是更新精力并在团队中创造安全空间的好方法。

12. Managers redo work from team members.

如果您是经理，并且发现自己从团队中重做工作，那意味着您没有有效的沟通。

When assignments are sent back with errors, typically this means that the assignment wasn't clear and expectations weren't communicated.

If you ever redo someone's work, that shows that you might not feel comfortable sending edits.

Again, the problem here is all about communication. The only way to improve this process is to … you guessed it, communicate with each other.

13. Assignments fall through the cracks.

Have you ever had an assignment just fall through the cracks? Or perhaps you're unsure where you left off on a project.

发生这种情况时，很明显，您没有使用启用通信的出色项目管理工具。

With project management tools, you should be able to see what stage a project is on and collaborate with others right in the tool. By improving communication, assignments won't fall through the cracks.

14.您的团队的周转率很高。

如果您的团队的周转率很高，那可能意味着您的沟通无效。发生这种情况时，与您的团队交谈很重要，以便您可以弄清楚什么在有效，什么无效。

While working remotely can make communication feel harder, it doesn't have to be that way. If your team is communicating ineffectively, you can use theseproductivity tips帮助。

Editor's note: This post was originally published in May, 2020 and has been updated for comprehensiveness.