12个客户服务参与软件工具在2021年发展您的业务bob电竞官方下载

If you have customers, you have to talk to them. But如何you talk to them can make or break your business. If you want to create loyal customers, you need to provide fast, personalized experiences, even as your customer base grows.

根据最近的研究，有83％的客户expect immediate engagement when they contact a company,80％的客户是more likely to make a purchasewhen their experience is personalized to their needs.

客户服务参与软件可以帮助您实现这些目标。bob电竞官方下载

These platforms often package together several tools like a help desk, live chat widgets, social media monitoring, and email marketing tools. Together, these tools help businesses develop more meaningful relationships with their customers, resulting in efficient and effective customer service and long-term customer loyalty.

1。集线器服务集线器

HubSpot Service Hub使用HubSpot CRM作为骨干型骨干建造，旨在将您的所有客户互动融合在一起，以供个性化客户服务。客户数据为每次自动化和每次对话都提供了帮助，因此前线团队需要拥有其历史记录的完整背景，以每次提供个性化的体验。

Price

HubSpot's customer service engagement software, including live chat, ticketing, and self-service is free to use, forever. For additional automation functionality, teams can upgrade to HubSpot Service Hubs' premium editions, starting at $50/agent/month.

2。对讲

The original. Intercom was one of the first modern customer engagement tools that began the move towards conversational customer service. Offer product tours, engage users at critical times, and provide support at every step of the way with Intercom's live chat widget and email marketing platform.

Price

Intercom不会在其网站上列出定价或将其提供给流行的评论网站。但是，报告显示，计划的价格为每月39美元，非常小的企业每月$ 999。请与Intercom联系以获取特定要求的定价。

3。Freshdesk

Freshdesk is an omnichannel customer service software built for collaboration with other teams. Offering live chat, email, self-service portals, and more, Freshdesk is part of the Freshworks ecosystem that brings all customer communication together in one place.

Price

Freshdesk's "Sprout" plan offers unlimited agents, email and social ticketing, and a hosted knowledge base for free.Paid plans start at $15/agent/monthwhen billed annually. For enterprise-level features, including Freddy the Freshworks bot, plans cost $99/agent/month.

4。Zendesk

Zendeskoffers advanced customer engagement software that's built around the customer journey. Using their in-depth analytics and insights engine, teams can create a seamless customer experience from the very first contact.

Price

For Zendesk's foundational support software including basic ticketing functionality, plans start at $19/agent/month. For the full customer engagement software suite, expect to pay between $49/agent/month and $99/agent/month, depending on what features your team needs.

5。正面

正面is a shared-inbox that brings your emails, apps, and teammates together in one view. Work together seamlessly using collaboration tools and automation that give your entire team the power to improve the customer experience.

Price

The Starter plan will set your team back $19/seat/month for up to 10 people. For bigger teams, or if you require more advanced automation or integrations, you'll need the Prime ($49/seat/month), or Enterprise ($99/seat/month).

6。助手

HelpCrunch围绕着引人入胜的实时聊天体验，可帮助团队与访问者联系到他们的网站，并在正确的时间传递正确的信息。从入职，销售再到支持，HelpCrunch的Omnichannel客户参与软件将帮助您自动化并与整个受众群体互动。bob电竞官方下载

Price

助手starts at $12/team member/month for their Starter plan which only includes live chat and a limited number of automated messages. For email capabilities and unlimited messaging, check out their Premium plan at $39/team member/month.

7.漂移

定位是一个收入加速器,漂移是尾巴ored to meet the needs of sales and marketing teams that want to engage leads and website visitors. Using their live chat platform, sales teams can deploy AI chatbots that help customers get answers to their questions, book meetings at convenient times, and get qualified.

Price

漂移不会在他们的网站上列出他们的价格，but some sites report入门级计划的价格为每月40美元，每个聊天座位的额外价格为20美元，而具有额外自动化功能的高端计划将花费您约1,500美元/月，额外的$ 80/聊天座椅/月/月。

Drift还提供了一个免费的计划，其中包括基本的聊天小部件，以及如果您满足要求，则提供了其他计划的启动计划。请联系Drift以获取公司需求的最新定价。bob全站app

8.洒水

Sprinklr为企业提供完整的统一前户参与平台。支持数十个渠道和数百个其他工具，论坛和评论网站，Sprinklr确保您的团队永远不会错过消息。借助高级AI和Insight功能，您将能够大规模解释和反应客户数据的声音。

Price

Pricing is only available on request. Contact Sprinklr for more information and a demo.

9.活泼

活泼is help desk software that adapts to the needs of your business - whether you're looking to support customers, engage website visitors, or offer a knowledge base, LiveAgent has you covered. LiveAgent's simple, multi-channel platform makes it easy to engage customers and provide a great experience.

Price

LiveAgt提供了一个免费的永远的计划，可提供基本的聊天和票务功能。对于他们的全包计划，您将支付非常合理的$ 39/代理/月份

10.Acquire

使用收购的聊天，视频和共浏览工具，可以在他们想要的渠道上与客户互动。获取通过确保跨渠道和不同消息的连续性来提供对话客户体验。通过有效的AI和机器人为您的对话供电，并通过获取的有见地的指标仪表板来改善流程。

Price

Pricing is only available on request. Contact their sales team for more information.

11。Kustomer

Kustomer is a CRM-powered customer service platform that helps agents deliver personalized experiences across chat, email, and more. Supported by AI assistants, agents have full context into the customers' history, and conversations are automatically routed to the appropriate inbox or person.

Price

Kustomer starts at $89/agent/month for their Enterprise product. Kustomer IQ (their AI add-on for customer service) costs an additional $20/user/month, or is available on a per-use basis. The Ultimate plan will cost you $139/agent/month.

12。乐意

将客户服务对话组织成一个连续的时间表，以便代理可以轻松审查历史记录并提供个性化服务，而不管您选择使用的渠道如何。乐意旨在帮助组织有效地提供“根本性的个性化”服务。

Price

乐意breaks pricing down into administrative, task-based, and customer-facing users. Admin seats are free, task-based seats are $38/user/month, and customer-facing seats are $150/user/month, with all channels, including voice, included in that price.

The Best Customer Engagement Software for Your Business

There are many different platforms available to help you engage with your customers. Choosing the one that works best for your business requires understanding your needs, budget, and customers. Below we've selected a few options that are best suited for particular use cases.

Best Free Customer Engagement Software: HubSpot

HubSpot的提供免费客户互动软件tbob电竞官方下载hat's flexible and powerful. Based around an always-free CRM, HubSpot's customer service tools include live chat, self-service, and insightful reports that will help you improve your customer service experience. Best of all, it's free to use and there's no credit card required.

Small Business: LiveAgent

If you're a small business, you likely want to get up and running fast. LiveAgent is simple and affordable software that will do everything you need it to. Start by setting up your chat widget and inbox to make it easy for customers to get in touch with you. Create prompts to proactively ask customers if they need help on critical websites like your pricing page or return policy.

Ecommerce: Kustomer

当您管理电子商务客户服务时，您需要能够将平台集成在一起以检查库存，启动退款并确认交货详细信息。另外，您的客户可能会通过社交媒体与您交谈，因此您也应该能够监视这些网站。Kustomer将所有系统汇集在一起​​，因此您可以为客户提供个性化体验。

Best Intercom Alternative: HelpCrunch

If you're looking for customer engagement software but find that Intercom is too pricey, or has additional features you don't need, HelpCrunch is a great alternative. It's reasonably priced, offers intuitive chat functionality, and you can segment your users for targeted messaging.

Engage Your Customers with the Right Tools

客户参与对于您的业务成功至关重要，但是您不能孤单。选择一个客户服务参与软件，该软件将帮助您在所有联系渠道中提供出色的客户服务bob电竞官方下载。有了正确的工具，您的业务将继续繁荣。