如何编写客户服务职位描述以吸引最佳候选人[模板]

因此，您希望聘请一些新的客户服务代表。

伟大的。但是，每个其他公司也是如此。bob全站app

和，58% of customer service reps计划在客户服务中留下目前的角色。那么，您如何使您的公司与人群区分开来，并使人们有bob全站app兴趣保持客户服务？

首先，请阅读我们编写完美客户服务职位描述的提示，以及我们清晰，引人入胜的职位描述模板。

如果您有点着急，这里有一个表内容，可以指导您获取所需的确切信息。

目录

• 客户服务职位描述
• 撰写客户服务职位描述的提示
• 客户服务代表职责
• 客户服务代表职位描述模板

编写最佳客户服务职位描述的提示

1. About [Your Company]

第一部分的作用是候选人不会受到印象并关闭选项卡或兴奋地继续阅读的地步。因此，本节必须成为贵公司，其价值和文化的重要代表。bob全站app如果您和您的同事热衷于在您的公司工作，请向候选人展示这一点，以便他们可以看到他们选择在其他地方申请的情况下会缺少什么。bob全站app

在里面Toyota Financial Services Customer Service Team Member职位描述，我们是谁的人，立即激发了候选人的灵感，并具有令人兴奋的形容词，以及创新，客户满意度甚至改变世界的激动人心的机会。

通过将公司的最佳素质从一开始，候选人将不仅有兴趣从事客户服务。bob全站app他们将有兴趣在yourbob全站app公司。

2.概述

在本节中，您想强调客户服务团队的基本素质，并担任候选人将在其中扮演的角色。您应该向候选人展示您认为团队是总体公司的重要组成部分。bob全站app然后，使用通用术语使客户服务团队显得平淡无奇。

在职位描述中Glossier Gteam编辑器(a.k.a. customer service representative), the brand emphasizes that gTEAM editors are crucial parts of the company and strong representations of the company's values and mission. Glossier understands the importance of customer service and clearly wants to hire people who are both passionate about customer service and excited to be doing it specifically for Glossier. This reminds people that, even in a remote position, their personalities still matter.

请务必牢记特定目标候选人仔细制作本节。表明您真的很关心您雇用的人的性格，尤其是因为客户客户服务提供的信任信息不仅仅是任何其他业务部门。显然，最好的候选人不仅擅长工作；他们也很好，诚实的人。

3. Responsibilities

这部分似乎是不言自明的，但是是关于可以以巧妙的方式表达职责的公司的话。阅读20个要点，每个句子都有长期句子描述了责任，可能会吓到候选人。尝试简要介绍并突出要点。

在职位描述中HubSpot的客户支持position, HubSpot condenses the responsibilities to just six bullet points. It's concise but still gives enough information for a candidate to understand the role. The best candidates will read thoroughly, understand what they'll be tasked to do, and prepare themselves to ask questions regarding those responsibilities in an interview.

In a list of responsibilities, you want to find a balance between being very clear about the role and not overwhelming candidates with an endless list of tasks. Therefore, the candidates will recognize whether or not they're ready to tackle the duties at hand.

如果您不确定从哪里开始，这里是适用于任何客户服务代表的基本职责列表。

4.资格

在本节中，您将发现候选人的隐藏宝石。这是您列出您真正寻找此职位的东西的机会。不要退缩，因为本节还可以帮助潜在的候选人了解他们是否有资格担任该职位以及他们应该准备在面试中谈论的内容。

You can also split this section up into two parts: skills and characteristics. This would help you organize your qualifications between professional and personal, but this may not be effective if your qualifications are intertwined.

In this job description for an亚马逊客户服务助理位置，亚马逊列出了该职位所需的大量知识和技能，分为沟通和解决问题等类别。实际上，这实际上使候选人受益，而不是压倒性，并向他们表明亚马逊以雇用非常熟练，有能力的员工而自豪。

您不想雇用不合格的员工。最好列出他们成功所需的所有技能和知识，因为这将确保最互惠互利的关系。

5. Details

添加详细信息不是必需的，但是如果候选人应该知道有任何额外的信息，那么您可能会在此处处理。这可能包括每日时间，位置与远程，基础教育要求，福利，培训信息或日期，全日制与兼职的选项，等等。

在职位描述中neBay呼叫中心代表, eBay includes an extensive list on all the benefits of the job, plus some information on the hours and location. While this section isn't necessary, it may sway some candidates towards or away from applying. It's helpful when a candidate realizes they can't meet some of the basic needs of the position; it saves both parties' time if they move on in their job search.

现在，您已经了解了有关建立最佳客户服务职位描述的一些关键要点，请查看此模板以使您入门。而且，请记住，最重要的是，将您公司的个人风格添加到将基本的正式职位描述转变为热情而令人兴奋的工作中。bob全站app

客户服务代表职位描述模板

客户服务代表(或o的标题pen position]

关于[您的公司]：bob全站app

Here at [your company], we pride ourselves on our [qualities that your company holds dear]. Our mission is [your mission]. [Some company values] are some of our many values, and we hire people who are ready to embody these qualities every single day. [Some personal remarks about your company].

概述：

我们在[您的公司]认识到bob全站app我们的客户服务团队为公司带来的价值。作为公司面对大多数客户的面貌，客户服务bob全站app团队有机会与客户建立强大的客户体验和持久的关系。[关于您的客户服务团队的一些个人添加]。We are looking for a [some adjectives you admire] person to join our Customer Service team. If you are passionate about working with customers and have an interest in [your company's industry], this is the perfect position for you!

职责：

• 此列表中的第一项应该是此角色的主要目标：员工每天将要做什么，他们将在什么方面进行衡量以及如何做。
• [示例：]试图找到解决客户问题的解决方案时，请使用同理心和主动聆听

资格：

• The first item on this list should be the most desired skill or knowledge for the role: this is something without which the candidate will find it very difficult to be successful in the position
• [Example:] Outstanding communication skills

Details:[如果适用]

• The first item on this list should be the most important detail that the candidate needs to know: this may be a top-selling benefit or basic needs that they need to fulfill the position
• [Example:] Required to work Monday through Friday, 3 pm to 12 am

客户服务经理[或开放位置的所有权]

关于[您的公司]：bob全站app

Here at [your company], we pride ourselves on our [qualities that your company holds dear]. Our mission is [your mission]. [Some company values] are some of our many values, and we hire people who are ready to embody these qualities every single day. [Some personal remarks about your company].

概述：

我们在[您的公司]认识到bob全站app我们的客户服务团队为公司带来的价值。作为公司面对大多数客户的面貌，客户服务bob全站app团队有机会与客户建立强大的客户体验和持久的关系。[关于您的客户服务团队的一些个人添加]。我们正在寻找[您钦佩的一些形容词]来领导我们的客户服务团队作为客户服务经理。如果您热衷于与客户合作，并有兴趣在[您公司的行业]中担任经理，那么这是您的理想位置！bob全站app

职责：

• The first item on this list should be the primary objective of this role: what the manager will be doing every day, what they'll be measured on, and how they'll do it.
• [示例：]雇用和培训新的客户服务代表

资格：

• The first item on this list should be the most desired skill or knowledge for the role: this is something without which the candidate will find it very difficult to be successful in the position
• [示例：] 3年以上的管理角色经验

Details:[如果适用]

• The first item on this list should be the most important detail that the candidate needs to know: this may be a top-selling benefit or basic needs that they need to fulfill the position
• [Example:] Required to work in Cambridge, MA