在家中的12个工作客户服务工作

当您的生活方式不允许您进入办公室时，找到工作可能很困难。也许您需要成为全职父母，或者您梦想成为一个数字游牧民族，或者您理想的工作恰好是全国或全世界的一半。无论情况如何，您当前的情况可能要求您研究远程工作。

You may be surprised by the sheer number of positions available for remote employees, especially in customer service. However, you may be wondering if you have what it takes to handle a remote customer service position.

在这篇文章中，发现远程服务是否适合您，可用的不同类型的职位以及经常提供它们的公司。

You may be surprised by the sheer number of positions there are for remote employees. However, before diving in headfirst, you may wonder if you have what it takes to handle a remote customer service position.

What is a remote customer service rep?

远程客户服务代表主动通过新优惠，先发制人的解决方案，产品新闻等与当前和潜在客户联系。bob官网官方网站但是，他们没有在办公室工作，而是在家或其他远程工作。他们的职责与客户服务代表相同，只是他们的团队部分或完全遥远。

在家工作要求正确远程工作实践, as it can be challenging to stay self-motivated to work alone. However, if you are interested or need to do so, it can be the perfect decision to match your lifestyle. And, if you've got a knack for communication and problem-solving, that remote job might just fall under customer service.

让我们讨论可以帮助您了解在家客户服务职位是否适合您的不同因素。

Is work from home customer service right for you?

1.您可以使用家庭办公室或共同办公空间。

如果您想远程工作，那么最好是为了最好的是，您不愿意从床上做这件事 - 即使我可能会在这一刻。这可能会降低您的生产率，或者使您在卧室之间形成不健康的关联（应该是放松的空间）和工作压力。

You want to create an environment that is as similar to an office as possible to ensure you remain productive and in a professional zone. This will keep you focused and feeling professional, even if you're in sweats.

2.你是一个自我启动。

One of the aspects of remote work is working primarily alone. While you'll probably still have a team and a manager, it's a little different when there's physical distance separating you. It can get hard to stay motivated when you're working independently. However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you.

3. You have a strong internet connection.

This may seem obvious, but working from home means you don't have access to your company's top-notch WiFi. You'll need to invest in a strong network to ensure that you don't get cut out of customer interactions. In customer service, speed and efficiency is everything, and the last thing you want is for a slow Internet connection to leave a customer hanging.

4.您具有有效的沟通技巧。

Just because you're not face-to-face with customers doesn't mean you can slack off on your tone and presence. This may be easier for a call center agent or support rep who gets to speak with customers on the phone. However, when your only means of communication is email orlive chat，您必须代表自己，声誉就是您的书面话。因此，请确保您总是清楚地说明自己的观点，并且没有误解的空间。

5. You can handle networking outside of your comfort zone.

在办公室工作的最佳部分之一是，您可以免费访问几名员工，您可以每天与他们建立联系。但是，仅仅因为您的远程并不意味着您无法网络。您应该很愿意与其他员工接触，通过视频通话聊天，并在合作空间接触人们。这些是互动的种类，可以帮助您在未来发展职业。

If you still feel like a remote customer service job is for you, read on to discover the different types of jobs there are.

远程客户服务工作的类型

1.远程呼叫中心代理

Long gone are the days that require call center agents to work in just that — a call center. While call centers are still widely in use, it's relatively easy to handle the same tasks from the comfort of your home. As long as you have a呼叫中心耳机, you can perform all of your household responsibilities (or travel the world) while still guiding customers through their problems over the phone.

2.远程客户服务代表

远程客户服务代表有相同的响应ibilities as in-house customer service reps. They reach out to customers and offer new products and services, discounts, proactive solutions, and company news. Since this position is restricted to different forms of virtual communication — from phones to email to live chat to social media — you can handle it from any remote location. It may even be easier to hit your quotas when working from home.

3. Remote Customer Support Rep

远程客户支持销售代表回答客户问题和疑虑，并提供产品和服务解决方案以回报，而不是主动与客户联系。它们像远程客户服务代表一样，在各种渠道上提供支持。此外，只要他们可以访问电话和wifi，他们就可以轻松地从任何位置工作。

4. Remote Live Chat Agent

A live chat agent provides constant support to customers or prospects over live chat. For example, you’ll often be helping customers with questions they have while online shopping on your company’s website. This position is perfect for you if your remote environment can be loud or distracting or if you feel uncomfortable speaking on the spot over the phone.

5. Remote Customer Support Engineer

客户支持工程师提供高质量的解决方案，并专门解决客户对产品或服务可能遇到的技术问题。只要您具有计算机系统的背景并且已经接受了公司软件的适当培训，就可以处理技术支持代表的任务，而无需在办公室一天工作。bob电竞官方下载bob全站app

6. Remote Customer Success Manager

客户成功经理致力于帮助客户进行产品入职，帐户管理和广告系列执行。他们与客户建立密切合作伙伴关系，定期bob综合博彩下载进行跟进以确保他们不断获得价值。这些任务通常是通过电子邮件，电话或视频聊天执行的，因此可以远程取得成功。

7. Remote Implementation Specialist

一旦客户进行了购买，实施专家的工作就是帮助那些使用产品入门的客户，以便他们学习产品的内部运作，并避免任何直接的技术困难。尽管这个位置通常是在办公室中，但可以轻松地远程远程，因为可以通过电话，电子邮件甚至视频会议进行对话。

8.远程虚拟助手

Remote virtual assistants work on a variety of specific tasks for customers. They can be treated as online personal assistants to schedule meetings, manage client emails, or even conduct research for their business. This is a perfect position for someone who likes to have unique tasks every day and work closely with customers while still getting to work from home.

9.远程电话研究面试官

Many companies hire individuals to specialize in this type of outbound calling. As a telephone research interviewer, you call customers on behalf of companies and conduct a research survey about their experiences over the phone. You’ll aggregate responses that will then provide valuable insights about your customers. As it occurs entirely over the phone, it’s easy for a telephone research interviewer to work from home.

10. Remote Travel Agent

旅行社似乎已经过时了，因为人们可以轻松地在线进行旅行安排，但仍然存在。现在可以通过电子邮件，电话或实时聊天进行一次面对面的会议。凭借对公司软件的一般知识，精明的折扣眼光以及对旅行的兴趣，您可bob全站app以成功地协调客户从舒bob电竞官方下载适的沙发上或您自己的假期进行旅行。

11.启用内容专家

An enablement content specialist works behind the scenes to provide customer service employees with the resources needed to create delightful customer experiences. They generate value during every interaction by ensuring team members are equipped with the skills and tools required to do so. These employees are excellent team players and understand how to support their teammates to produce positive customer engagement.

12.远程客户成功总监

The director of customer success builds and leads the customer success team. They create the organization's customer success strategy and lead the team to execute the plan. Typically, this involves overseeing hiring, collaborating across internal departments, and reporting on the success of initiatives.

Now that you know about all the work-from-home customer support positions, let's look at some job openings from real companies that you can consider applying for.

12 Work From Home Customer Service Jobs to Consider

1. Walgreens Remote Call Center Agent

沃尔格林has a call center where employees can work remotely and field inbound and outbound service calls. As one of its call center specialists, you'll be responsible for inbound and outbound calls with customers, physician offices, and patients who need help finding products or filling their prescriptions. The base rate for this position is $13 per hour.

查看Walgreens的职位空缺这里.

2.粉红色的远程客户服务代表

粉红色的人为小型企业提供为该公司提供基本服务的远程客户服务代表。bob全站appPinkCallers的代表书籍会议，接听服务电话和帮助组织管理其员工日程安排。该职位每周需要大约40个小时的工作，您可以根据时区调整时间表。

查看PinkCallers的工作空缺这里.

3. Zappos Customer Loyalty Team

Zappos，在线零售商，以其出色的客户支持而闻名。作为其远程客户忠诚团队的成员，您希望与客户建立融洽的关系，以提供启发忠诚度和重复购买的WOW经验。

Explore more Zappos openings这里。

4.注释远程实时聊天代理

评论is a commerce platform that connects retailers with buyers. In this role, you'll resolve customer complaints and troubleshoot problems that occur on the software. As a chat-specific position, you'll need strong writing skills and experience working in a fast-paced environment to be successful.

查看评论职位空缺这里。

5. HubSpot客户支持专家

HubSpotis hiring remote customer support specialists to grow and support its West Coast users. HubSpot service reps field customer requests and troubleshoot problems with HubSpot products and are responsible for helping customers get the most out of the company's products and services. In this role, you’ll work roughly 40 hours a week and have unlimited vacation days.

检查更多HubSpot作业空缺这里.

6.啊哈！客户成功经理

Aha!雇用具有产品管理经验的远程客户成功经理。客户成功经理不会向客户出售产品，而是要强调使用AHA！的客户可以做什么。这包括整合AHA！进入客户的现有工具，并创建最佳实践，从而使他们取得成功。

找到职位空缺这里.

7. McKesson远程实施专家

McKesson是一家医疗供应公司，为医疗机构提供供应，bob全站app软件和药品。bob电竞官方下载McKesson正在聘请一名实施专家，以使用领先的医疗保健应用程序加入客户。在这个职位上，您将负责教客户如何最好地使用McKesson的软件并回答他们对产品和服务可能遇到的任何问题。bob电竞官方下载一个职位要注意的一个细节：虽然它很遥远，但您可能必须在周末旅行才能与您所在地区的客户会面。

Check out McKesson job openings这里。

8.幻想双手远程虚拟助手

Fancy Hands provides customers with virtual assistants who help them complete everyday tasks. This service is designed for people who are extremely busy and need someone to organize their day-to-day schedule. As a Fancy Hands rep, you’ll make phone calls, book hotel, and restaurant reservations, and help customers achieve their daily goals. One of the best features of this job is that you get to decide the hours that you’ll work.

Check out more job openings这里.

9.互动研究通信电话研究访问者

互动研究通信通过提供营销，销售和客户服务建议来帮助科技公司改善潜在客户的产生。它正在雇用B2B电话面试官来调查使用该公司产品和服务的客户。bob全站app在这个角色中，您将负责冷漠的用户并询问他们的客户体验。该工作每周需要20个小时的工作，要求您拥有个人计算机和耳机。

查看此工作开放这里。

10. Teleperformance Remote Travel Agent

Teleperformance提供将客户与企业联bob电竞官方下载系起来的软件解决方案。这是在招聘“在家工作”旅行社，他们帮助卡成员兑现忠诚点和书籍旅行。目前，该公司正在招聘CST班次bob全站app下午5:30，每个代表的每周时间表将包括一个周末。

Check out more openings这里.

11. HubSpot Implementation Consultant

HubSpot的实施顾问在客户入职团队中致力于使用HubSpot的营销，销售和服务软件，引导客户取得成功。bob电竞官方下载您将使用客户优先的思维方式来提出专家建议，这些建议都是从偏僻的位置舒适的。

Check out more openings这里.

12. CallMiner Customer Success Director

CallMineris seeking a remote customer success director to join its account management team. For this role, you'll be working with assigned customers to drive speech analytics programs that help improve their businesses. To be successful, you'll need to develop strong relationships throughout different levels of the organization, ranging from customer-facing employees to upper management executives.

查看更多CallMiner职位空缺这里.

在家工作是一个有价值的选择对于许多体育ople, but it can be tough to figure out if it works for your lifestyle. Leverage the tips on this list to see if it’s right for you, and visit the companies that offer these positions and begin applying for your future position.