19 Signs You're Emotionally Intelligent (And Why It Matters for Your Career)

Why do some of the smartest people hit a wall in their careers where they can't seem to move up any further? And why do people who aren't as knowledgeable or experienced in a field become extremely successful leaders in organizations?

使人们与同龄人区分开的原因不是认知智能或特定技能。这是他们的情绪智力：他们识别和监视情绪的能力 - 他们自己和他人的情绪 - 以及发展和管理生产性关系。

实际上，数十年的研究表明，与认知智力相比，情绪智力与工作场所的成功更紧密地联系在一起，尤其是在管理方面。尽管情绪智力越来越重要，因为一个人在组织中越高，因为他们对更多人的日常工作的影响扩大，但studies have shownthat this "skill" is linked to success at all levels.

What Is Emotional Intelligence?

The term "emotional intelligence" was coined in 1990 by two scientists, Peter Salovey and John D. Mayer. They described it as"a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action."

Sound a little touchy-feely? Well, that's because it is. It's all about feelings and emotions -- being aware of them, understanding them, having control over them, recognizing them in others, and being able to help others sort through them.

但是，在情感上聪明和拥有高智商或认知智力之间没有相关性one study by Dr. Richard E. Boyatzis.

This is howDarren Horrigon fromCIOdifferentiated the two:

Cognitive intelligenceis the ability to understand information, imagine possibilities, use intuition, solve problems, and make decisions.

Emotional intelligenceis the ability to understand the needs and feelings of oneself and other people, manage one’s feelings, and respond to others in appropriate ways.

一旦Salovey和Mayer就所谓的“情绪智力”开始了对话，他们就开始了一项研究计划，以挖掘情绪智力是什么，以找到一种方法来测量它，并探索其对现实生活场景的意义和影响。

Their research was picked up by a Harvard-trained psychologist named Daniel Goleman, a science writer forThe New York Times当时，谁最终会花多年的时间学习情感智力及其在工作场所中的地位。

Golemanwas particularly interested inthe issue of how narrow the traditional tests of cognitive intelligence were. The IQ test, he argued, tells us very little about what it takes to be successful in our careers and in life. -- and emotional intelligence is the much more critical factor.

It was Goleman who expanded the definition of emotional intelligence into a set of competencies that would signal someone is emotionally intelligent. These competencies represent a person's ability to recognize, understand, and thenuse关于自己和他人的情感信息，使其在工作和个人互动中更加有效，并在其个人互动中表现更好。

19个情绪智力的迹象

After building on and integrating years and years of research on emotional intelligence, here's the model Goleman and Boyatzis came up with. The model has 20 competencies arrayed in four "clusters": self-awareness, self-management, social awareness, and relationship management.

当您阅读这些内容时，请记住，情感上聪明的一部分不仅仅是有these competencies; it's understanding them, managing them, and using them to perform. Intent is a big part of it.

Self-Awareness

1) Emotional Self-Awareness:您对自己的感受和情感，长处和缺点以及驱动它们的态度有着深入的了解。

2) Accurate Self-Assessment:您了解自己的价值观和目标以及生活中的去向。

3) Self-Confidence:You understand your own strengths and limitations. You operate from competence and know when to rely on someone else on the team. You're willing to talk about yourself in a frank, non-defensive manner. (For instance, you可能会使用自嘲的幽默.)

自我管理

4）情感自我控制：就像其他所有人一样，您会感到心情和冲动不好，但是您不会对他们采取行动。实际上，您可以控制它们。例如，您没有在生气时向人们炸毁，而是让他们知道解决问题和解决方案是什么。您有能力等到情绪过去，以便您可以从理性的地方做出回应。

5) Achievement:您有兴趣迈向一些愿景，目标或策略。

6）主动性：You're self-motivated, and you keep moving toward distant goals even when you experience setbacks.

7) Transparency:You're honest and transparent about your progress, goals, and emotions.

8) Adaptability:You're resilient. You stay calm under pressure and recover quickly when something goes wrong. You don't panic in the face of a crisis; instead, you're calm. And you don't brood, point fingers, or hold grudges.

9) Optimism:You have a positive outlook for the future.

Social Awareness

10) Empathy:You're willing to share your own worries and concerns and openly acknowledge others' emotions.

11）服务方向：You're a good listener. You pay full attention to others and take the time to understand what they're saying and what they mean without interrupting or speaking over them.

12) Organizational Awareness:Because you understand other perspectives, you can explain ideas in a way that your colleagues will comprehend. And you welcome their questions.

Relationship Management

13) Inspirational Leadership:You provide a vision that motivates others. You use your emotional intelligence to create and nurture resonant relationships with others through mindfulness, hope, and compassion.

14) Influence:You're a compelling communicator. You articulate your points in persuasive, clear ways so that people are motivated about expectations.

15) Conflict Management:You use your emotional intelligence to improve relationships, negotiate, and lead. You can settle disputes, differences of opinion, and misunderstandings.

16) Change Catalyst:You're not resistant to change; on the contrary, you recognize the need for change, and you support the process.

17) Developing Others:Youprovide feedback effectively并擅长帮助他人建立自己的技能和知识。

18)团队work:人们与您一起工作感到放松。一个迹象可能是他们很容易地笑着分享您周围的东西。

19) Collaboration:You create and maintain networks, and you build effective teams.

Is It Correlated With a Specific Personality Type or Demographic?

At this point, it's clear emotional intelligence has a lot to do with a person's personality and how they express themselves among others. That had me wondering: Does a high level of emotional intelligence have any relationship with a specific personality type or demographic?

With A/B Personality Type?

情绪聪明的人与A类或B型个性类型? Actually,a study of bank employees in Greece foundthat, contrary to what was hypothesized, people with a mixture of both Type A and B were higher in emotional intelligence. They also found that Type B was positively correlated with social skills competencies.

With Introversion or Extroversion?

Boyatzis' study found that extroversion was significantly correlated with all four clusters of emotional intelligence listed above.

With Age?

Boyatzis' study found that older participants rated themselves and were rated by others as having higher levels of emotional intelligence. The study also found that particular life experiences are associated with higher scores of emotional intelligence, too.

With Gender?

As for gender, the results are still inconclusive. While Boyatzis' study found that females rated themselves and were rated by others (males and females) as having higher emotional intelligence than males rated themselves or were rated by others. However, there are some studies that have found no differences between men and women, and some that have found differences on particular competencies.

Why Emotional Intelligence Can Be More Important Than Raw Skill

虽然仍然存在分歧how muchemotional intelligence contributes to career success,even the most skeptical studies findthat it is "probably as valuable as your intellectual and technical skills."

同时，有许多引人入胜的研究将情绪智力的框架与行动理论和工作绩效联系起来。

For example,research by the Center for Creative Leadership (CCL) found在执行领导层失败的三个主要原因是在处理变革，无法在团队中良好工作以及人际关系差的差异很难。

Here's another example: Research from the Carnegie Institute of Technology showed that 85% of people's financial success was thanks to skills in "'human engineering,' personality, and ability to communicate, negotiate, and lead,"wrote Harvey Deutschendorf forFast Company."They found that only 15% was due to technical ability. In other words, people skills or skills highly related to emotional intelligence were crucial skills."

The way I see it, a lot of it boils down to likeability. Emotionally intelligent people ask questions, listen deeply to others, and are genuine and honest -- all characteristics of a well-liked person. After all, we have Nobel Prize-winning psychologist丹尼尔·卡尼曼（Daniel Kahneman）的著名发现人们宁愿与自己喜欢的人开展业务，而不是信任的人，而不是他们不喜欢的人 - 即使那些不太讨人喜欢的人以较低的价格提供了更好的产品。

The most effective people in the workplace have high levels of both emotionaland当然，认知智力。在工作的技术部分中保持出色，同时仍表现出那些情绪智力的迹象，这是理想的选择。

好消息是，虽然您不bob官网官方网站能做太多来增加智商，但您可以采取一些措施来增加情绪智力。情绪智力的20个迹象中的一些是由纪律产生的控制行为，例如采取主动行为。其他人是您可以从事和改进的人技能，例如同理心，听力技巧和沟通技巧。学会不要沉迷于问题，而是要倾听和同情他人并管理自己的情绪。

当然,有很多人的例子who've risen to the top without the help of emotional intelligence. Take Steve Jobs, Larry Ellison, and Mark Zuckerberg, for example: They're just a few of the most highly accomplished entrepreneurs of our time, and yet, they're known for being somewhatvolatile leaders.

有很多方法可以成为一个高度accomplished manager and co-worker. By increasing your emotional intelligence, you can become a more collaborative teammate, a more empathetic marketer, and a better leader.

您认为情绪智力在工作场所中扮演什么角色？在评论中继续讨论。