Years ago, I worked at an office where the only time I ever heard from my manager was if I fell short of expectations. Without positive feedback, I felt like all of my wins went unnoticed and that they didn’t matter nearly as much as my losses. This caused me to lose motivation and my productivity began to suffer. It also pushed me to leave the company and seek better opportunities elsewhere.

While it’s important to let employees know where there are areas that need improvement, it’s equally important to give positive feedback so they know where they shine. Giving positive反馈提高士气,灌输信心,并激励员工尽力而为。它还可以帮助您保留那些将推动您的业务前进的好人。

Asurvey by the Society of Human Resource Managementfound that 80% of HR leaders work at organizations that have an employee recognition program.

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在这些领导者中,有89%的人报告了他们的认可计划有助于改善整体员工经验。86%的人表示改善了员工关系,84%的人表示改善了员工的敬业度。

有很多方法可以提供积极的反馈,但是首先,您必须了解它是什么。

What is positive feedback?

Positive feedback is the act of recognizing and praising someone for their accomplishments, strengths, and talents. Positive feedback tells an employee what they’re doing right and what they should continue to do.

如果您专注于某人应该n't也不涉及他们的事情应该do or保持这样做,您只提供一半的指导。” HubSpot的历史优化团队经理说。阿曼达卖家。“另一方面,良好的建设性反馈与积极的反馈配对是一种平衡的绘制整体图片的方式,从而产生了更有效的结果。”

在工作场所,来自领导可以有多种形式,例如祝贺某人达到了一个重要的里程碑。它也可以以突出员工在团队任务中的​​重要贡献的形式。

“My approach is that any time I get or have positive feedback about someone I work with, whether I’m their manager or peer, I pass it on,” says our Director of English Growth Aja Frost. “This is such a great way to help others understand how they’re perceived and recognize them for their work. I aim to be as specific as possible.”

如何提供积极的反馈

尽管每个员工都不同,但在提供积极的反馈时通常会有所帮助:

  • 将积极行为与业务结果联系起来。例如,解释员工对社交媒体算法的理解增加了公司跨平台的参与度。bob全站app
  • 奖励他们的辛勤工作,以您知道他们会欣赏的东西,例如来自的数字电子礼物卡Rybbonor a gift from到达
  • Deliver the feedback as soon as possible after noticing the employee’s achievements or strength.
  • Whenever possible or appropriate, deliver positive feedback in front of others.
  • 在您的反馈中要具体而详细。包括WHO,什么,什么,何处和原因,因此收件人可以将反馈应用于未来的项目。

签到并询问他们的偏好也很重要。在我与HubSpot的经理进行的最早对话中,我被问到我更喜欢交流和接收反馈。我是否更喜欢电子邮件,视频通话,虚拟聊天或其他方式?这帮助我们进行了有效的沟通,我绝对建议在早期询问您的员工同样的问题。

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Positive Feedback Examples

当然,并不是每个人都知道在每种情况下要说的正确的话,但请不要担心!以下是一些积极反馈的示例,您可以在不同的情况下给出,以鼓励员工的成功。

1.当员工成为团队合作者时:

“感谢您的承诺,让您团队中的每个人都专注于他们的任务。多亏了您的努力,该项目按时完成并给我们的客户留下了深刻的印象。非常感谢您的辛勤工作。这种团队合作者的心态是我们公司高度重视的资产。”bob全站app

2.当员工需要增强信心时:

“Hey John! You’ve been doing an excellent job lately. Since starting here, you have shown so much growth. The quality of your work improved and your ability to multitask has helped our projects run smoothly. Thank you for your hard work, and don’t hesitate to reach out if there’s anything I can help you with.”

3.当员工达到一个新的里程碑时:

“Congratulations to Sarah on leading her first social media campaign. To watch her grow from an assistant to the bold leader she is now has been an honor. I can’t wait to see more of her amazing ideas going forward.”

4.当员工完成艰难的任务时:

“Thank you so much for completing this task. I understand it was more complicated than we initially thought and required more time. Your positive attitude through it all and your attention to detail is much appreciated. While this was your first time completing such a task, we knew you were the right person to take it on.”

5.当员工以专业方式处理冲突时:

“感谢您今天与心怀不满的客户解决这个问题。与不愉快的客户进行冲突并不容易,但是您以如此优雅的方式处理了冲突。解决冲突是工作的重要组成部分,您清楚地证明了您在该领域的技能。”

6. When an Employee Helps a Coworker:

“我只想感谢杰弗里(Jeffery)培训我们的新员工杰西卡(Jessica),并帮助她适应了她的新职位和公司。bob全站app杰弗里(Jeffery)使自己有所有问题,并提供了出色的指导。所有这些使杰西卡(Jessica)过渡到该公司无缝。”bob全站app

7. When an Employee Takes on Additional Tasks Outside Their Role:

“我只想向迈克尔大喊大叫,因为他自己承担了助理经理的一些责任,而我们正在寻找某人来填补这个角色。他的积极性为我们提供了极大的帮助,因此,我们已经能够花时间为该角色的成功候选人而没有落后于我们的倡议。”

8.当员工超出期望时:

“I just want to congratulate Laura for finishing strong this quarter soaring past her goal. We initially wanted to increase our following on social media by 15%, but thanks to her hard work we increased by 30%.”

9. When an Employee Takes on More Responsibilities:

“鉴于您对新职责的适应性如何,将您晋升为销售总监已被证明是一个很好的决定。您承担新任务时的灵活性确实使该部门向前迈进。我们迫不及待地想看看您如何继续在这个新职位上成长。”

10. When an Employee has Submitted Outstanding Work:

“这份报告的出色工作,阿德里安!很明显,您已经考虑了我们的笔记,并密切关注细节。您组织发现的方式使本报告易于与我们的其他团队分解。感谢你的努力工作!”

在收到反馈方面,每个人都有自己的偏好。但是,在向员工提供积极反馈时,请务必记住及时,详细和真诚。通过这样做,您将培养一种工作场所文化,以促进增长,士气高和员工保留。

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Originally published May 19, 2022 7:00:00 AM, updated May 19 2022

Topics:

Human Resources