2022年的8张最佳支持机票系统

支持票systems pretty much did for customer service what the流水线did for car manufacturing in the early 1900s — they added a new degree of efficiency to the process.

At this point, a support ticket system is central to an efficient customer service operation. Without one, a company's support team will inevitably waste time, effort, and resources haphazardly managing customer support queries by hand and memory.

The volume of problems your customers will run into is bound to grow as your business expands. Your support reps need to be able to sort, prioritize, and allocate their requests for assistance as they come through. Support ticket systems streamline that process and make it infinitely easier to run a well-oiled, effective customer support operation.

If you're in the market for one of these systems, here are some of your best choices this year.

1.HubSpot帮助台

价格：FREE计划可用

HubSpot服务台的出色功能之一是其集中式仪表板用于门票跟踪。您的客户支持团队的任何成员都可以记录，组织，组织并易于访问客户问题 - 有效地消除了保留电子邮件和维护客户信息电子表格所带来的压力。

The software also allows you to create support team-wide email aliases that immediately convert service queries submitted via email into tickets. And its reporting tools allow you to track ticket volume, ticket response time, customer feedback, and other factors that might help you understand your operations moving forward.

The HubSpot Help Desk's ticketing features are both available for free and included in HubSpot's Service Hub — a platform that encompasses an even wider suite of tools.

Beyond the system's free plans, HubSpot offers other reasonably priced service options to suit your business as it grows. All told, HubSpot's Help Desk is an excellent option for businesses of any size looking for a support ticket system that reconciles sophistication with accessibility.

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2.HappyFox帮助台

价格：Plans starting at $29 per agent per month

HappyFox帮助台是可用的最杰出的客户支持解决方案之一。它拥有令人印象深刻的大名客户列表，并被认为是市场上最好的帮助台软件之一。bob电竞官方下载其票务系统的质量与尊敬的声誉一致。

The software can handle all inbound requests in one ticketing system — converting email, phone, chat, and web requests into tickets and keeping them organized. It also allows you to customize your support ticket system to best suit your preferences. You can create your own custom fields and workflows to personalize your support experience.

HappyFox's plans are all reasonably priced and contain a wide range of ticketing capabilities. It has options that suit businesses of every size. If you're looking for a solid ticketing system from a reputable company at a fair price, HappyFox Help Desk is worth exploring.

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3.ClickDesk Help Desk

价格：Free plans available

ClickDesk Help Desk software is a comprehensive, intelligent ticketing solution that can help streamline and improve your customer experience. Its automation tools simplify ticket prioritization and assignment. The platform also contains resources supporting a powerful ticket search function, the ability to mark favorite tickets, and unlimited storage for all your ticket data.

The software is automatically integrated with ClickDesk's live chat tool — another solid resource for bolstering your customer support infrastructure. Its solid mobile application also allows you to keep tabs on tickets with alerts and updates whenever you need. And with a host of tools to support rep collaboration, it's an excellent option for businesses looking to prioritize cohesion in their support departments.

如前所述，Clickdesk帮助台与公司的实时聊天工具捆绑在一起。bob全站app该完整的计划是免费的，最多可容纳10个使用25张门票的用户。其高级计划的价格相对较低，并包括一套售票资源以外的相当大的功能。bob体育苹果系统下载安装如果您的业务正在市场上购买廉价，基于网络的票务解决方案，请查看Clickdesk帮助台。

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4.Freshdesk

无论频道如何，Freshdesk都可以将任何客户查询或请求转换为门票，无论是电话，电子邮件，反馈还是聊天。该软件还bob电竞官方下载具有令人印象深刻的协作解决方案。

These tools include resources that allow reps to see who has viewed or replied to a ticket. They can save replies to common tickets for reuse and merge tickets about the same issue into one.

In terms of accessibility and aesthetics, the Freshdesk platform is as good as any solution you'll find. The ticketing system is presented on a sleek, straightforward dashboard that any rep can easily navigate — all without sacrificing any functionality.

Freshdesk's free "Sprout Plan" contains most of its ticketing features and doesn't put a cap on how many of your reps can use the platform at once. Beyond that, it has plans that suit small, growing, and large teams — in addition to a plan for legitimate enterprises.

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WordPress Support Ticket Systems

还有一些专门设计用于与WordPress集成的支持票务系统。如果您的业务利用CMS，您可以找到许多直接，负担得起的票务选项，您可以轻松地添加到网站。这是其中一些系统。

5.很棒的支持

价格：Free Plans Available

很棒的支持is one of the foremost support plugins for WordPress. The software is priced on a freemium basis, meaning it offers a free suite of core features with more available in its premium subscription options. But the range of capabilities encompassed by Awesome Support's free plan is nothing to scoff at — particularly when it comes to ticketing.

Core plan subscribers can create master ticket lists for agents, and each ticket created can store hundreds of replies if necessary. Awesome Support also allows users to easily categorize and organize tickets, They can set preferences to deem tickets as being "old" and color coordinate tickets based on nature and priority.

The software's paid options are priced by tier, with its least expensive, "standard" option coming in at $149 per year. That low price doesn't necessarily reflect the range and quality of its features. If you're looking for a solid, inexpensive option for your ticketing needs, consider Awesome Support.

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6.InkTicketing

价格：$97

Inkticketing是一个简单的，毫无意义的支持票系统。它可以处理您网站上提交的大量查询。它具有自动通知输送系统，该通知交付系统与您的电子邮件同步 - 使您可以尽快做出响应。

It also has a solid query filtration feature. With InkTicketing, you can sort tickets by name, query type, date, status, and preferred department — in case your support staff is siloed by specialty. The plugin also features a "troubleshooter" section where users can solve their problems on their own, sparing your reps the hassle of constantly working through minor issues.

InkTicketing is pretty stripped back but does a good job addressing what you really need out of a support ticketing system. The plugin is available for a one-time payment of $97 — no subscription required. If you're interested in an affordable, no-frills option that will get the job done, you should consider InkTicketing.

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7。WSDesk

价格：Plans starting at $89

WSDESK是WordPress帮助台和支持票务软件，具有各种功能，并配对可访问的界面。bob电竞官方下载该插件可以适合任何规模的团队。

它包括访问无限制的门票，但是您的团队中有许多代表。该程序本身易于浏览，并允许大量更改票务状态，合并门票，票证搜索，票证过滤器，自定义票务视图和票证快速设置。

The system is email-based, letting you convert customer emails sent to a dedicated address into tickets automatically. Customers also receive emails whenever they raise a ticket. They can correspond with your support team directly through that email — sparing them the trouble of constantly logging onto your site and replying through the support form.

任何业务looki WSDesk是一个出色的选择ng for a WordPress support ticket system. It costs $89 for a single site subscription with higher-priced options for additional sites. It's a versatile program that virtually anyone can easily operate. If that fits your bill, check WSDesk out.

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8。JS Help Desk

价格：Plans starting at $49

JS帮助台提供无限数量的代理商的无限票。该系统还通过其电子邮件管道功能简化了支持票证通知过程 - 通过电子邮件将新票通知您，并允许您在不登录系统本身的情况下回复。

One other aspect of JS Help Desk that sets it apart from some similar systems in its space is its time-tracking feature. With it, you can keep tabs on how long reps are spending on specific tickets and provide reports to your admin based on that information. The system also has solid resources for creating knowledge bases — reducing the number of tickets your team would receive about common issues.

JS帮助台具有独特的定价结构。它的捆绑计划起价为49美元，并提供了添加固定付款的单个功能的选项。该框架比其他企业更适合某些企业。如果您想要一个简单，有效的WordPress支持机票系统，该系统允许您在看到合适的情况下添加功能，请考虑投资JS帮助台。

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No matter the size or nature of your business, you stand to gain a lot from leveraging a support ticket system if you're not already. With several options to suit virtually any budget, it's in your best interest to explore these kinds of software and incorporate one into your support operations.