Customer support — the art of keeping customers happy and letting businesses know where they have room to grow.
几乎给定的客户将在公司提供的任何产品或服务遇到麻烦。bob全站app这就是为什么功能齐全的支持团队对于经营成功的业务至关重要的原因。但是，将一个人放在一起要说起来容易得多。
Some modern customer support staples are almost guaranteed to make that side of your business more straightforward and efficient — tools that help your agents manage customer demand and keep track of long-term support inquiries.
在所有可以使支持团队生活更轻松的策略，系统和工具中，支持门票和支持票务系统sare two of the most prominent and practical.
在本文中，让我们回顾一下哪些支持门票以及门票系统如何使用它们的简要概述。
什么是支持票？
A support ticket is a document that records interactions between a customer and a customer support team. When a customer submits a query, a ticket is created and shared between the customer and the support rep. The ticket logs their communication on a thread that can be used as a reference by each party.
Support tickets are incredibly helpful to customers, support teams, and companies alike. For customers, a support ticket is an efficient, individualized way to connect with support reps and get their issues ironed out. They can explain their entire problem, then add more details as the case continues. This saves them from repeating important information, especially if they have to work with multiple agents on the same ticket.
对于客户支持销售代表，门票提供了可跟踪的客户所需客户所需的可追踪清单。支持代表可能每天与30多个客户一起工作，因此它有助于拥有一个数字化支持通信的系统，并使记录和更新客户信息之类的流程更简单，更易于访问。
对于公司而言，解决的门票是确定其产品问题并弄清楚它可以做得更好的宝贵参考点。客户支持团队经常将常见门票转给product managers，可以解决这些问题的未来产品或服务发布。来自支持票的信息还可以为知识库articles to help customers troubleshoot common roadblocks without help from support reps.
随着公司的发展，他们经常处理来自多个渠道的越来越多的支持票。如此大量的请求通常可能是压倒性的，并且手动处理所有请求甚至可能是不可能的。这就是支持门票系统发挥作用的地方。
什么是支持机票系统？
支持机票系统是一种软件，它使企业能够在一个集中式的位置存储，组织和管理其服bob电竞官方下载务查询。由于门票可以通过各种各样的频道（从推文到聊天再到电话）来源，因此支持门票系统通常将公司的所有客户互动发送到同一线程或收件箱。bob全站app
支持门票系统提高客户支持的效率。他们允许支持销售代表通过在集中位置收集机票并通过紧迫性来轻松管理多种情况。
And, by consolidating all support correspondence to one location, reps can easily pass tickets between one another while keeping track of their individual contributions. These systems also store all of a company's resolved tickets, allowing support reps to search and reference any previous cases similar to the ones they may be dealing with.
如果您的公司增长bob全站app，那么您的客户支持查询数量将随之增长。随着您的支持请求量的增加，处理客户支持而无需票务系统is only going to get harder.
New business opportunities are going to come with new business challenges, and handling customer support is going to be a big one. A support ticketing system can only help your cause.
而且，随着您公司继续扩大规bob全站app模的规模，您应该研究客户支持工具，这些工具可以帮助更高量的客户支持查询。help desks。
As a business owner, keeping your customers loyal and happy always has to be one of your first priorities. Equipping your support team with the right tools to make that happen at any volume is the best way to approach that challenge.
If you're not using tools like support ticketing systems, you may be holding your business back. At the very least, it's worth it to explore one of these systems as an option for helping your customer support team be the best it can be.
有关更多客户服务工具，请阅读有关这些的信息客户服务机器人。
