12 Essential Customer Success Tools for Every Budget

我们之前曾写过关于在开始新业务时为客户支持奠定强大基础的重要性。客户支持是桌子赌注 - 您需要能够回答问题并解决第一个客户的问题，然后才能开始构建新产品并扩展。

一旦达到了这一点 - 您可以让客户满意和满意使用您的产品，并且您每月或每年都会赚取重复的收入，您可以开始考虑客户的成功搅动和帮助他们从您的产品中获得更多的价值，从而成为热情的拥护者。

为了跟踪客户的成功最佳实践和工作流程，例如收集和分析客户反馈，管理客户沟通以及建立自助服务客户教育 - 您需要工具来帮助您跟踪，组织和管理一切。

So I've made this list of out-of-the-box customer success tools that work for every budget, whether you're a startup or an enterprise company. Learn more about the different solutions to see which would be the best fit for your team, your budget, and your customers.

It's worth noting that there are other customer success tools available that didn't disclose their pricing structures on their websites, so I didn't include them on this list. To learn more about solutions not listed here, you could request a demo or speak with a salesperson.

我还没有包含严格的客户支持工具的工具 - 此列表中所需的工具，即包括允许代理商积极工作以防止流失的客户分析元素。

12 Helpful Customer Success Tools for Every Budget

1.HubSpot Service Hub

Price: Starts free; $1,200/month for 10 users

HubSpot's all-in-one customer success solution starts free and grows to meet the needs of an enterprise team. Our products and tools include:

• Tickets to organize incoming customer requests and issues
• Team inbox to share messages and assign tickets amongst your reps and agents
• 客户反馈以部署调查并分析反馈和客户满意度分数
• Knowledge base to create educational resources to help customers self-serve
• Conversations to connect all channels of customer communications so you can have context whenever you get in touch with them
• 使用客户反馈响应的自动化来启动将客户伸向他们需要的解决方案的工作流程

如果你已经使用公司HubSpot的free CRM，Service Hub与IT集成在一起，以使用和更新您已经跟踪的客户数据。

2.Zendesk

Price: Starts free; $89/month/user

Zendesk, another freemium customer success solution, offers another full-stack solution to use at every stage of your customers' journeys. Products and tools include:

• Channel integration to allow customers to connect with you across different channels
• Ticket forms to create different support requests to make it easy to provide support for different issues
• SLA views to see how your team is stacking up against your sales and marketing teams to make sure you're all working together effectively
• Multilingual and multi-brand support to coordinate your approaches to customer service, even if you're managing multiple multi-national brands at once
• Customer feedback analytics to track and predict customer satisfaction scores over time

3.Intercom

价格：合格初创公司的起价为每月$ 49；每月$ 136，具体取决于用户/客户

Intercom is an affordable customer support and success software that gives customers the options to buy individual tools or use them all together to provide a cohesive customer experience. These tools include:

• Messages to send and receive email, app, and chat messages to and from customers
• Inbox to organize messages and respond to customers as a team
• 文章为客户创建帮助内容，以便在没有团队帮助的情况下回答问题

4.客户成功框

Price: Starts at $199/month for eligible startups; $999/month depending on # of customers

客户成功框is a customer success solution built for B2B SaaS businesses that offers a variety of different package options, depending on the size of the company, the number of customers, and the number of products it sells. Tools offered in these packages include:

• 客户communication software
• 帐户健康监控以使客户成功经理处于客户流失风险的迹象
• Customer onboarding workflows to get customers up-and-running using your software fast
• Customer portfolio management for CSMs managing multiple enterprise clients
• 预测帐户和收入预测，以帮助您每个月或季度计划底线

5.Akita

价格：起价为240美元/月；包括3个用户

Akita的客户成功软件可帮助您加强客户成功计划和bob电竞官方下载团队 - 快速。它提供了有用工具的洗衣清单，包括：

• 客户生命周期管理工作主动throughout the customer journey to provide relevant support
• Customer reviews to schedule and track customer feedback over time
• 客户健康评分以识别流失的指标。
• Team inbox and reporting to keep customer communications in context
• Customer success engineering support from Akita to help with the technical side of using the software

6.Planhat

Price: Starts at $500/month; unlimited users

Planhat offers three different customer success packages for startup, professional, and enterprise businesses at different prices and product offerings. These include:

• Customer health scores to evaluate signs they're succeeding or at risk of churning
• 客户群将您的客户分为小组，以进行更精简的沟通
• 收入跟踪和预测以帮助您计划底线
• Customer satisfaction surveys to measure customer sentiment and feedback
• Churn tracking to give you a quick look at which customers you're retaining and churning

7。Front

价格：起价为$ 9/月/用户；Pro 39 $/月/用户；企业79美元/月/用户

Front is a customer success solution that brings an omni-channel experience to your customers. It's products and features beintegratedwith software like HubSpot to centralize your data into one place. It's tools include:

• Shared inbox for collaborative team communication
• Saved email templates and canned responses that can be reused over time
• 共享的电子邮件草稿，员工可以在发送之前可以一起工作
• 工作流程和标记消息会自动自动标记，以便您的团队可以在以后轻松找到它们
• A detailed reporting breakdown of team performance

8。WhatHub

Price: Starts at $12/month; Basic $30/month; Professional $48/month

WhatHub is a WhatsApp integration that connects messages from the platform to your CRM. This allows you to leverage WhatsApp as an effective customer success channel. Its features include:

• 1：1通过WhatsApp与CRM联系人的消息传递
• Records conversations automatically on the contact's profile so your team can reference information as needed
• Automated features triggered by keywords mentioned during WhatsApp conversations
• Can be integrated with HubSpot CRM

9。Wootric

价格：起价为$ 89/月；Pro $ 224/月

Wootric是一种内部和外部客户成功工具。它具有增强客户体验和提高团队生产率的功能。这些功能包括：

• Sentiment analysis toolsthat interpret customer and employee messages
• Net Promoter Score, Customer Satisfaction (CSAT), and Customer Effort Score surveys
• Customer touchpoint optimization features that personalize the customer experience
• Surveys that can be automatically translated into multiple languages
• Seamless integrations with CRMs like HubSpot

10.Zipwhip

Price: Starts at $99/month; includes 5 users

Zipwhip provides an additional channel for your team to reach out to customers. Its software allows you to easily text contacts without leaving your CRM. It's tools are:

• Auto-replies that can be scheduled and sent at specific times
• Reusable text message templates that save employees time when responding to customers
• Canned messages that are generated based on text message keywords
• 小组消息传递最多50个联系人
• A single message feed for all incoming text messages, making it easier to search for and locate specific conversations or threads

Zipwhip也可以是integrated with the HubSpot CRM.

11.CloudTalk

价格：从/用户/月起价为$ 15;必不可少的计划$ 20/用户/月；专家计划$ 35/用户/月

CloudTalk是一个call center softwarethat can be used in an office setting as well as with a remote team. Its features include:

• Automatic call recordings that are logged on contact profiles
• Personalized greetings and voicemails so your customers will always have a response even when you're not available via phone
• Customizable call queues that guide customers to an agent who's best suited to resolve their issue
• 无工具的数字，因此您的客户每当想与您联系时都不会收费

12.Helpjuice

Price: Starts at $120/month for 4 users; $200/month for 16 users; $289/month for 60 user; $499/month for unlimited users

Helpjuice is knowledge base software that supplies customers with self-service solutions. That way, your customers can troubleshoot their issues before reaching out to your customer service team. Helpjuice's tools are:

• 可自定义的模板和设计，使您可以为当前网站创建无缝添加
• Collaborative work features that let you choose which employees see what when working on a new piece of content
• 详细的分析，向您显示您的客户正在搜索大多数主题
• Variant publishing so you can create multiple version of a page, test it, and choose the one that customers respond to best

To learn more, read about these commonbarriers to customer centricity.